2 Hour Remote Training Sessions

​​Meetings are a critical part of every organisation, enabling information sharing,  discussion, decision making and more.

Making an effective contribution during meetings is ​essential to ensure their success. Not just attending...

This Session addresses the important preparation required of everyone who attends meetings. The mindset required to make them a success and the skills and techniques necessary to contribute effectively.

Why not run this important Session for everyone in your organisation?

​Consistently, "ineffective meetings" tops the list of the biggest corporate time wasters.

Put all that right by arranging for your leaders to attend this comprehensive Session.

Pre-meeting preparation / logistics / managing the interpersonal dynamics / doing that "Chairing" thing / and adding value as the meeting's Chair as well as post meeting actions.

It's all here!

"Taking minutes" sounds very formal, even a little old fashioned. Yet, in today's fast moving business environment "minutes" play a key role in recording important information, actions and decisions.

​They need to be concise, accurate and relevant - so they can be referred back to easily. Not just a long narrative about everything that was discussed.

Frequently, those involved in taking minutes don't understand what information should be recorded, in what format and, importantly, how to take minutes fast, while everyone is talking!

This Session addresses it all!

​Using ​engaging​ interpersonal techniques on the telephone makes an incredible difference in terms of the experience of those involved in the call!

Customers, clients, colleagues and suppliers will all benefit from your people consciously using the professional telephone techniques that this Session addresses.

Create a name for yourselves, as Telephone Ninjas!

One of our most popular Session, during which we literally cover the A - Z of writing engaging emails - in just 2 hours!

Everything from structuring your emails, to their ​visual impact, ​how to open them, close them and ​what to put in the middle, in what order.

Getting your message across in a clear, concise way that connects with your reader.​

Style of writing, engaging words and phrases, Singlish, proof reading.... it's all here!

This Session explains how to approach writing Reports that will directly address the needs of the reader.

Structure, content, visual impact, the Executive Summary - it's all covered.

​Sure, we know that we are all different, but how does this affect how we should communicate with others?

​Communicating ​in a way that most effectively connects with their "style" is the answer.

Otherwise, ​they automatically tune out, don't hear us and we are wasting our time communicating.

In this Session we'll explore how to identify and engage with different styles, and, as a result, get heard, get our message across, influence better, build more effective relationships.... and more!

​Imagine a world where open, honest, constant, helpful feedback was the norm.

Wouldn't it be wonderful?

People would ​feel motivated by the supportive comments they received and value and benefit from the suggestions about how they could do things differently, more effectively and better.

Why not ​make that dream a reality, by creating a working environment where ​feedback is the norm, and everyone and your organisation benefits?

This Session will show you how.

It will also make performance management and appraisal conversations easy and effective.​

​No secrets here - this comprehensive, practical Lunch & Learn will share the full A - Z of how to prepare for and deliver a highly effective, professional presentation that will hit the spot with your audience.

​Preparation / Structuring /  What to say / How to say it / What not to say / Gaining and maintaining attention / Handling your nerves / Responding to questions / Interacting with PowerPoints / Using your non verbal behaviour / More...

​You, too can Present Like A Pro!

​Limited resources, time pressures, project demands, different cultures and ​personalities - they all ​contribute to the risk of conflict in the workplace.

Why not invest 2 hours in recognising these issues, finding out how to deal with them and in finding ways to ensure that "conflict" becomes "productive discussion"?

This Session takes a broad look at conflict and conflict handling styles and provides practical strategies, so that clear, productive choices are available.

​OK, do it now - influence someone!

​Don't know how?

Reliant on just one approach? Stuck if that fails?

Time for our Influencing Session!

We'll explain how to ​influence and we'll share a load of practical techniques with you to enable you to be a great influencer!

Plus we'll provide ​opportunities to practice and to get confident  influencing.

What are you waiting for?

​Questions are so important and so very powerful!

Yet most of us ​just use them for getting information. We don't gain the benefits that are available ​from using them more consciously and professionally

In 2 hours, this Session will change that and turn you into a Questioning Ninja!

Enabling you to do ​much more than just get information with your questions - for example, establish rapport / challenge / focus on key issues / control the conversation / explore options / more...

We'll also get you thinking about the "quality" of your questions - whether you are asking the right ones.

​You're in a lift alone, descending from the top floor. The CEO gets in. The doors close. You've got 20 seconds maximum to make an impact. - Do it!

You meet someone for the first time. You suddenly remember that you once read that people make up their minds about others in less than 5 seconds. You've already been standing with them making small talk for nearly half a minute and you realise you've missed your opportunity.

Join this Session now, before you miss other opportunities!

​If you're like most people when it comes to non verbal behaviour (NVB), you're on auto pilot!

Unaware of your impact on others.

Ignoring the messages that their NVB is screaming at you.

Missing out on opportunities to engage, connect with, influence and establish more effective relationships using your NVB.

Not any more.... join this Session.

​During the last few years, innovation has been recognised as a critical component of organisational survival and success.

​It's the responsibility of everyone to constantly look for and introduce new, improved ways of doing things. Not just role of those in R&D.

In this informative Lunch & Learn we explain (a) why innovation is so important, and (b) how to create a working environment that supports it.

​It's suitable for Team and Department Leaders of all levels.

We can run a tailored version of this Session intact Teams. Enabling them to experience together the key messages and approaches it shares and to agree, together, how best to implement them.

​You know that frustrating situation where your Team are trying to be creative together, but everyone is coming up with the same boring, "same old", predictable ideas?

No one is saying anything ground breaking or even mildly controversial. No challenging or (respectful) disagreement. 

Some people are saying a lot, others are saying little or nothing, and everyone is nodding.

​OK, cut!

Imagine this - having an approach to discussion, and to idea generation and evaluation that will engage everyone, and tap right into their creative juices, as well as their logical reasoning.

Something you can introduce right across all of your Teams, Departments, Divisions and your entire organisation that is fun, gets people engaged and gets results!

Sound good? It is - sign up now for this powerful Session - get your Teams working more effectively together and get some incredible creative ideas!

​"The only thing that's constant around here, is the change!" is a ​decades old expression.

Yet, it's as true now as it ever was.

Leaders of often see their roles as being to "maintain" a process and to ensure a steady, uninterrupted operation. And changes to that are frequently responded to as unwelcome.

Yet, no change = no progress.

We've developed this Session to address this. In it, we share the messages that "change is here to stay" and that "Leaders of all levels need to be comfortable driving it".

We also show them how to do the driving, including ​how to help their Team Members come to grips with the inevitable stresses that change brings.

​Ever been told that you need to "Think outside the box"?

And then asked yourself "What box?"

We all have. Creative thinking seems so difficult, doesn't it? "Some people are just born creative, that's their gift. - Myself, I play the piano very well."

Sorry, piano playing doesn't count. The fact is, that even though we've grown up in and work in a left brain environment in Singapore, so think in a kind of linear way, everyone needs to be able to think outside the box.

OK, enough build up - let's get down to it! Join this Session and we'll show you how to loosen up your thinking, and how to generate unlimited (yes, unlimited) creative ideas.

​Whether you are Nation Building, erecting a new Shopping Mall, migrating to a new system, launching a new product or introducing a new ​way of working in your Team - you're managing a project!

We all do it, all of the time.

So, why not learn some ​really useful techniques to help you do it effectively.

Like how to Plan the Project, and how to Monitor and adjust that Plan. How to Forecast stuff​ - people, money, resources, whatever. Find out why managing the people side of things, not just the processes is critical. And more.

In just 2 hours we'll give you a whole bunch of practical techniques, to make your next Rocket Launch go exactly as planned!

​​The Appraisal conversation is the most important conversation of the year!

How effectively it's handled has massive implications for the Appraisee, the Appraisor, and for your organisation.

​Appraisals need thorough preparation to ensure that they achieve their objectives.

​They need to be a two-way discussion, not a monologue with the Appraisor dominating!

​They should focus on what's important and ​need to be ​kept on track.

​Highlighting what went well and praising sincerely, where due.

Taking openly and constructively about what didn't go so well and agreeing what will change in future.

The conversation needs to motivate!

There needs to be a record kept of the key stuff.

And, the Appraisal, with all those actions agreed, needs to be followed up!

Is 2 hours, joining this comprehensive Session, too much time to invest in something so valuable?

​Let's begin with a confession! This critical Lunch & Learns isn't really about Goal "Setting", it's about getting "Buy In" to Goals.

Because, just setting them won't make them happen. The buy in is essential!

In just 2 hours we address:

​Alignment - what it is, and why it's important.

Mandatory vs participative (try saying that out loud!) Goals - what's the difference and implications on how you get buy in?

​Making Goals robust, unambiguous and understood.

The Buy In Thing that's ultra critical - how to do / get / achieve that.

All Leaders and Professionals​ will benefit form attending this practical Lunch & Learn!

​Getting stuff done through others isn't only about asking. Sure - "don't ask, don't get", but even when you ask you may not get quite the level of support that you really need.

People need to feel "motivated" to do things, and your request alone may not cause that feeling.

​​If you've never ​explored how to ​improve your effectiveness as a Motivator, this Lunch & Learn is for you!

In just 2 hours it will drill down into some of the most famous Motivation Theories and show you how to apply these in a PRACTICAL way (we don't do theory) to motivate others.

​Additionally, it will also give you a bunch of powerful techniques and approaches that you ​can use immediately to motivate the people around you - your team members, colleagues, boss, everyone! ​​

​Coaching isn't a cloak you put on every so often - "Oh, I think I'll coach Elise now!"

It's what Leaders do just about every second of every day - talk to others to get things done.

Yet, because these "coaching" conversations can involve sharing​, both giving praise and also making suggestions for change, they somehow become difficult, stilted or avoided.

Not anymore!

This awesome Session will quickly make clear just "how powerful" coaching is, "what" it is and "when" to use it.

It then goes on to address "how to coach effectively" - the key skills and techniques.

So good!

​Leadership is for everyone, not just those with a Team and a Title!

We all need to get results with the assistance and support of others. So, we are all Leaders!

This important Session focuses on the interpersonal aspects of being a great Leader.

It looks at ​Leadership Styles and how to select and apply the Leadership Style that will work best in each situation.

It also shares and explores Key Leadership Behaviours that really make a difference in engaging people and creating a positive working environment.

Invest just 2 hours, join the Session and become a more effective Leader!

​If only everything went according to plan! Wouldn't life and work be so cool all of the time?

​Unfortunatley, however well we plan, it seems that everything that could go wrong does go wrong. (Does this sound like your Horoscope).

No worries - we've designed this incredibly helpful Session just for you!

It will give you practical Problem Solving Techniques that you can apply to get through the difficulties that keep arriving (and will always keep arriving) every day.

Specifically, this Session focuses on Problem Analysis and Decision Making Techniques, so you can solve those naughty little Problems and become a Problem Solver Elite.

​What's your excuse for not delegating more?

"My Team are too busy."

"I don't have enough time - it's quicker if I do it, rather than explain it to someone else"

Or how about this one - "No one can file as well as I can!"

Stop making excuses and come along to our Delegation Ninja Session!

​Get over your mindset blockages that are  preventing you from delegating and then find out how to ​delegate really well.

​Then get delegating - so people understand what you want them to do and a whole bunch of other stuff that enables them to do it.

​Mentoring is an enormously powerful development technique, and you should be doing it!

It's not the same as coaching. Do that, too!

To make Mentoring work really well, it​'s important to understand:

What Mentoring is.

Why it's powerful stuff and what benefits it can bring to the people being Mentored (the Mentees), to your organisation, and to you, as a Mentor.

Guidelines to keep you on track.

And, of course - how to be a great Mentor!

Look no further, this Session will give you exactly this.

​Please don't kid yourself that Strategic Stuff, like Strategic Thinking, is only for the most senior people in your organisation.

It isn't! Leaders and Professionals at all levels need to Think Strategically​.

They need to be able to decide - "Where am I going with this Team / Project / Department / Company / whatever?" and "How am I going to get us there?"

​There are likely to be "Strategic Options". For example, we could get to "A" or to "B" or "C" or "Stay where we are".

This engaging Session will demystify Strategic Thinking, explain how to do it and how to decide between the Strategic Options identified.

​Ever walked into a room full of strangers / people more senior than you or had have an important or difficult ​conversation or make a presentation (even to colleagues) and, suddenly, you're feeling less than 100% confident!

It happens to us all! But, knowing that doesn't help because it's us who is feeling less than Gold Medal standard and us who has to perform NOW!

Invest just 2 hours in this Session and find out how to give yourself an immediate confidence boost, so you feel strong and can act strong.

​Practical techniques that work!

A BIG claim for a 2 hour Session - that it will save you an hour a day!

No worries, we're up for the challenge and confident that we can deliver.

Imagine what that time saving will mean for you: less stress / get more done / feel in control / work-life balance - you decide.

Don't forget to invest 2 hours of your time, so you can get this incredible time saving in your busy work schedule!

​How do you manage the stress in your business life?

Or, don't you?

Does it just keep on surfacing and you ignore it and paddle a bit faster... then it goes away... then returns... ignore... paddle again... repeat?

​There is a better way to ​deal with the inevitable stress that we all feel, and that is to MANAGE IT!

Come along to this 2 hour Session and we'll show you how.

We'll get you to assess your stress handling style and then look at ways to make this more effective.

Additionally, we'll share with you some great stress management techniques that work.

As well as pretend to be your Mother and tell you to sleep long and eat and drink wisely.

Our Sales Sessions do exactly what it says on the tin. So, this one will show your sales Professionals how to develop their business relationship with existing customers / clients in order to generate more sales and to do more profitable deals.

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that they are dealing with and to their industry sector.

So, let's please talk about the situations where your Sales Professionals need to develop the relationship with their existing customers / clients, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour Session to enable them to do this.

Our Sales Lunch & Learns do exactly what it says on the tin. So, this one will show your Sales Professionals ​why it's critical that they manage their Pipeline and how to do this.

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that they are dealing with and to their industry sector.

So, let's please talk about your sales situations, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour session to enable your Sales Professionals to raise their game in respect of Pipeline Management and get some outstanding results!

Our Sales Lunch & Learns do exactly what it says on the tin. So, this one will show your Sales Professionals ​how to prepare for and conduct a professional, effective Sales meeting.

We go through the A - Z of the Sales Meeting. Breaking ​it into manageable stages, identifying the objectives of each stage and what to do to achieve these.

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that they are ​meeting with and to their industry sector.

So, let's please talk about your Sales Meetings . We'll  then adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour session to enable your Sales Professionals to conduct super effective Sales Meetings!

This Session will show your Sales Professionals when and how to close the deal!

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that they are dealing with and to their industry sector.

So, let's please talk about your sales situations, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour session to enable your Sales Professionals to close more deals!

This Session will show your Sales Professionals how to prepare awesome Proposals that 100% hit the spot, get attention and get business!

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that they are dealing with and to their industry sector.

So, let's please talk about your sales situations, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour session to enable your Sales Professionals to write Proposals that get results!

This Session will give your Sales Professionals some Key Sales Techniques that will get them more business!

Selling is about identifying client / customer needs and wants and addressing them. Sales Techniques are how this is done.

Our other Sales Sessions address many important  Techniques, for example Questioning, Closing, Conducting Sales Meetings and writing awesome Proposals. In this Session we address (1) How To Talk About Your Services or Products, (2) Why Objections Are So Wonderful, and (3) How To Overcome Objections.

So, 3 powerful Selling Techniques in just 2 hours.

To make it ultra helpful for ​your Sales Professionals, we tailor the content so that it is specific to the type of customers / clients that they are dealing with and to their industry sector.

So, let's please talk about your sales situations, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour sessions that will give your Sales Professionals Key Selling Techniques that will enable them to sell more!

This Session will show your Sales Professionals how to negotiate better deals!

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that ​they are dealing with and to their industry sector.

So, let's please talk about your negotiation situations, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour session to enable your Sales Professionals to negotiate confidently and effectively!

This Session will show your Sales Professionals how use questions as a highly effective tool for developing business relationships.

We'll explore all of the types and identify which ones to use, how and when. Also, which question types to avoid and why.

To make it ultra helpful for them, we tailor the content so that it is specific to the type of customers / clients that they are dealing with and to their industry sector.

So, let's please talk about your sales situations, and we'll adjust our content / develop some more / do whatever is required, to deliver a spot-on, 2 hour session to enable your Sales Professionals to become Questioning Supremos and to get more business!

​What if we told you that complaints were actually "golden opportunities" to connect with, wow and develop a lasting relationship with your clients / customers?

Get that fact clearly planted in your head, and handling complaints ​is no longer a chore, something to get out of the way with the minimum inconvenience to you and your company.

Complaints become a reason to get out of bed in the morning - the opportunity to delight your clients / customers and to get them to be your Brand Ambassadors, promoting your incredible service to all of their contacts!

This eye-opening Session will show you why you need to be a "Complaint Handling Black Belt" and how to actually handle complaints in a World Class Service way.

​When you're talking with that special someone in your life on the telephone, or emailing them, do you always tell them that you love them and can't live without them? Every time?

​No one does. We don't need to.

​Because, they know that they are the most important thing in your life. They can feel it and they can sense it in every interaction from you. So much so, that it can be sometimes easy to unsettle them if you are uncharacteristically abrupt or dismissive with them, even unintentionally.

How about your clients / customers? Do you tell them you love them all of the time? Or ever?

​Like our loved ones, they can also feel and sense how you think of them.

 How do you think and feel about them? That they are the most important thing in your life? Or, ​that they are just another one of a million transactions and interruptions that you are having to deal with? Someone to "keep happy" because you have to?

If only our clients / customers felt loved, maybe they would be more loyal, give us more business and recommend us to all of their network.

Why not come along to this Session and find out more about why you need to love your customer, and how to do it in a professional way that won't make you other loved ones jealous?

​​What better opportunity to develop a lasting relationship is there than the face-to-face, you and your client / customer situation?

It may be the only time, or one of the few times that you, or someone from your company, and them are together. So, how you interact during this, typically short window, and, importantly, how you make them feel is critical.

With a little thought, some observation and a few well timed techniques, you can turn ​face-to face ​interactions into business builders.

Increasing client / customer loyalty, engaging ​them as ambassadors for your Brand and ​generating massive, long term revenue.

Come along to this practical Session and find out how to become really ace in face to face client / customer interactions.

​Are you using these to engage with and provide great Service to everyone who calls you:

Fatigued, disinterested voice.

Monosyllabic responses.

A "Can't you tell I'm busy now, you idiot?" tone.

"How about if you email me?" response to every question?

"Thank you for your call (even though I have done absolutely  nothing to help you and have made you feel like drowning yourself). Have a nice day!"

Quickly, come along to this important-for-everyone Session, before it's too late!

​World Class Service doesn't just magically happen. Neither do incremental Service Improvements.

Someone needs to  create an environment where Service becomes everyone's raison d'​être and then provide the support and leadership necessary to make customer delight​ a reality.

This Session is for those responsible for making Service happen - Team Leaders, Managers and Directors.

In just 2 hours it will show you how to create an environment where your team want and are able to provide mind blowing Service.

It will also explain the importance of Service Standards, how to define, implement, monitor and manage to these.

This Series Remote Training Session will be delivered with 4 - 8 Sessions, depending on the depth that you wish us to cover the topic.

​It addresses:

- Self Awareness

- Self Management

- Self Motivation

- Relationship Management

This Series Remote Training Session will be delivered with 4 - 8 Sessions, depending on the depth that you wish us to cover the topic.

It is suitable for everyone, not only those that have direct reports.

It addresses:

- What Leaders Need To Do & How They Need To Think

- Different Leadership Styles & When To Apply Them

- Motivating Others

- Getting Things Done Through Others