Crucial Conversations



One day


Designed For

All leaders and project managers responsible for the performance of others.
We can also provide a Crucial Conversations program for non management staff.


Programme Overview​

Effective communication is key to achieving great results through others. Certain situations present almost win or lose options. Get the conversation right and things move in the direction you need. But get it wrong and things get stuck or get worse.​
The ability to talk honestly and constructively with your team members about their performance is critical to successful performance management.​
This comprehensive program provides an opportunity to develop the skills and techniques for conducting these crucial conversations. It identifies and explores a range of key communication approaches. Initially analysing each and then providing an opportunity to practise and develop the skills and techniques necessary for conducting effective crucial conversations.


Areas Addressed​

Defining your required outcome.​
Understanding the other party’s needs and wants.​
Recognising own communication style and impact.​
Adjusting communication style to respond to the style of the other party.​
Giving direct, constructive feedback on performance.​
Assertive communication techniques. Being clear and straight about what you want and don’t want.​
Powerful questioning techniques for exploring and gaining commitment.​
Listening, engaging, encouraging and rapport building.​
Keeping cool under pressure and handling aggression.



To Book Or For More Information​

Please call us at 6232 2722 or email​​​.


Our Programmes Include

Engaging, interactive delivery style.​
​Comprehensive, high quality workbooks.
Content adjusted to meet your requirements.​​
Your company logo added to our materials.​​
Choice of experienced trainers.​​
We invoice per programme, not per pax.


Crucial Conversations 2