Training Courses - All Run Remotely
Just Like Being In The Training Room

Programme Overview​

Clearly, effective written communication is critical in business. ​ ​

Ensuring that our meaning is conveyed accurately, professionally and in a way that presents the correct company image, whilst imparting a personal, client and customer focused approach.​ ​

This comprehensive business writing training programme addresses how to write clearly and concisely and in a way that responds to the needs of the reader. It provides a practical approach to modern day business writing.​ ​

Prior to delivery we will liaise with you to understand your precise requirements from the program and the needs of those attending. We will then adjust the program’s structure, if required, to focus upon the areas relevant to those attending.

An intensive, engaging and highly participative program involving working through the a-z of business written communication through the numerous examples contained in our workbook. Participants will structure their own email, letter and / or report during the program.

Areas Addressed​

​​​​​How to structure emails, letters and reports.​​

Ensuring readability.​​

Understanding the reader’s perspective.​​

Sentence structure and length.​​

Paragraph usage and guidelines. ​​

Correct grammar.​​

Spelling.​

Balancing formality with being engaging.​​

Singlish vs English.​

Proof reading.

Programme Overview​

Hiring the right people for your team is one of the most important things that you can do to ensure that the team is successful. Conversely, hire the wrong people and you’ve got problems, big problems.​

But what is the “right” person? And once you’ve defined this how do you find out if someone who applies fits the bill? ​

This program is designed to help you with these important issues. It takes you through the a – z of recruitment interviewing. Showing you how to decide what the requirements of the role are, how to prepare for and conduct the recruitment interview and, finally, how to make that important selection decision.

An intensive, engaging and highly participative program involving demonstration of skills and techniques, skill practise sessions and personal feedback.​

Areas Addressed​

Programme Overview​

Most of us spend a big chunk of our time at work in meetings.

Often, these sessions can be far too long, unfocused, unproductive or just unnecessary. (Or sadly, all of these!)

Imagine the benefits associated with having more effective meetings:-​

– Higher quality discussions​

– Useful contributions from everyone attending​

– Better decisions​

– Information sharing done with more clarity​

– Time well used and more time for other things

Sounds good, doesn’t it? That’s what this meetings management training programme is all about, providing a comprehensive approach to running really productive, successful meetings. It considers the process and logistical aspects of meetings as well as how to chair meetings effectively and productively.​
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The content can be adjusted to address specific requirements, such as remote meeting management. It can also be lengthened to enable actual “meetings” to take place enabling greater exploration of group dynamics and development of chairing skills.

An intensive, engaging and highly participative programme reviewing the a-z of effective meetings management​.

Areas Addressed​

Types and purposes of meetings.​​

Pre-meeting preparation.​​

What sort of agenda to have and how to prepare, structure and prioritise it.​

How to be a great Chair Person, facilitate discussions and manage group dynamics.​

What to record from the meeting and in what format.​

Post meeting actions.​

Introducing “ground-rules” in your organisation for successful meetings.​

Programme Overview​

Effective communication is key to achieving great results through others. Certain situations present almost win or lose options. Get the conversation right and things move in the direction you need. But get it wrong and things get stuck or get worse.​

The ability to talk honestly and constructively with your team members about their performance is critical to successful performance management.​

This comprehensive program provides an opportunity to develop the skills and techniques for conducting these crucial conversations. It identifies and explores a range of key communication approaches. Initially analysing each and then providing an opportunity to practise and develop the skills and techniques necessary for conducting effective crucial conversations.

Areas Addressed​

Defining your required outcome.​

Understanding the other party’s needs and wants.​

Recognising own communication style and impact.​

Adjusting communication style to respond to the style of the other party.​

Giving direct, constructive feedback on performance.​

Assertive communication techniques. Being clear and straight about what you want and don’t want.​

Powerful questioning techniques for exploring and gaining commitment.​

Listening, engaging, encouraging and rapport building.​

Keeping cool under pressure and handling aggression.

Programme Overview​

Without doubt, success at work requires the co-operation of others. Getting people to agree and support what you want is absolutely critical to getting things done.​

Yet we all too often risk failure by approaching others, hoping to get them on board, without any real game plan in mind. Assuming that our charisma and charm will see us through! Or assuming that people will agree with us, simply because we’ve asked them to.​

If that fails we can always pull rank and play the “I’m the manager” card (that’s if we are the manager, of course). Never mind about the impact upon the relationship…​

This comprehensive influencing training programme will show you how to influence and persuade in a non-coercive way that gets results and doesn’t make people feel used. Enabling you to select your strategy and adjust your approach to suit the situation.

A highly participative program involving specialist input, discussion, exploration of skills and techniques and numerous practice opportunities to develop ability and confidence.​

Areas Addressed​

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Programme Overview​

Conflict is an inevitable feature of business. The ability to handle conflict well and pro-actively is essential for all leaders and professionals. ​

This intensive program shows you how to effectively and positively manage conflict and achieve a productive outcome.

It explores practical, non coercive approaches and techniques enabling you to work effectively with others to achieve your objectives whilst respecting and, where appropriate, supporting the achievement of theirs.

A comprehensive and highly participative conflict management training programme, designed to develop a positive mindset towards dealing with conflict and to develop the skills and techniques to handle it professionally, effectively and in a way that maintains the relationship with the other party.

A self assessment is carried out to identify preferred conflict handling style. Skills and techniques introduced are explored and practiced, with participants receiving feedback on their application.​

Areas Addressed​

The causes of conflict, its inevitability and how to see it as being positive. ​​

Recognising the different perspectives of others, based upon their style and needs. ​​

Understanding how others see you and your impact on them. ​​

Identifying and overcoming your own prejudices. ​

Adjusting your style to establish effective relationships and avoid conflict. ​​

Conflict handling styles and their application, including assessment of own style. ​​

Communicating assertively and respectfully about what you want and saying “No” constructively. ​​

Dealing with overt and covert aggression. ​​

Using Transactional Analysis to map communication and manage conflict.

Programme Overview​

Want to make an impression when you present? Need to present confidently and persuasively? No tricks or gimmicks, just clearly, concisely and effectively? ​

​That’s what this comprehensive presentation skills training programme is all about – enabling you to connect with your audience and get your message across in a memorable, relevant and professional way.

​A presentation is a tremendous opportunity to convey exactly what it is that you want to say, recommend or request. Yet presentations can often be missed opportunities that fall well short of achieving their objectives and potential.​

​It just takes some thoughtful preparation and some straight forward techniques.​

​This program succinctly addresses the key topics necessary to present professionally.

Participants will prepare and deliver a presentation. Alternatively, we can address delivery of an existing presentation.

​This is an intensive, engaging and highly participative program involving demonstration of skills and techniques, skill practice sessions and personal feedback.

​If required, participants can be filmed for feedback and given a copy of their presentation for future reference.

Areas Addressed​
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​The essential basics of successful presentations.​

Different types of presentations. ​​

Defining your presentation’s objective. ​​

Identifying and addressing your audience’s needs. ​

Structuring and preparing your presentation. ​​

Deciding what information to present. ​​

Guidelines for using PowerPoint to develop engaging visuals. ​​

Delivery skills: voice, non-verbal communication and choice of words. ​​

Managing time. ​​

Handling nerves.

Programme Overview​

This fun, highly interactive, creative thinking training programme provides a toolkit of techniques to improve both individual and also team creativity.​ ​

You’ll come away with a range of great approaches that will help you to identify ways of innovating, looking at things differently and making improvements in all areas of the workplace.

An engaging, fun and highly participative workshop-style program, involving specialist input to introduce each creative thinking technique, followed by sessions actually road testing and applying them.​ ​

The topics addressed can be relevant to your own organisation’s development so that there is actual output in terms of generating ideas to implement and improve things after the program. Entire teams can attend, learn and create together.​ ​

This program can be run together with our Problem Solving & Decision Making program.

Areas Addressed​

​What creative thinking is.​​

Loosening up your thinking.​

Left and right brain thinking.​

Thinking in a “what could be” rather than a “what is” kind of way.​

A range of powerful creative thinking techniques – your own personal “toolkit” for generating innovative ideas.​

Techniques that teams can use to spark off and build upon each other’s ideas.

Programme Overview​

This intensive project management training programme provides a comprehensive, step-by-step approach to project leadership. Providing numerous practical tools and techniques and developing the critical skills for leading and delivering projects.

It explains how to effectively lead and motivate a project team and how to manage stakeholder relationships that project leaders are responsible for. Additionally, it examines the process management skills required to plan and control projects effectively.

This highly practical and participative program involves a combination of specialist input, group discussion, planning and application exercises. During the program participants apply the numerous techniques explored to a project that they will actually lead in the workplace. The programme addresses both the “hard” and “soft” skills critical for effective project management and project leadership.

Areas Addressed​

Critical factors that contribute to successful project completion. ​

Defining the role and responsibilities of the Project Leader. ​​

Developing a detailed project plan: structure, content and format. ​​

Planning techniques to manage cost, time and human resource requirements.​

Evaluating risks, identifying opportunities and contingency planning. ​​

Establishing an effective Project Control System. ​​

Professionally managing relationships with sponsors and stakeholders. ​

Anticipating and handling reactions to change caused by the project.​

Leading and developing your project team: team leadership,

development, motivation, communication and decision making. ​

Programme Overview​

We plan the change project, forecast, write procedures, put together checklists, monitor progress and work towards the “go live” date. And yet we often end up picking up the people pieces afterwards. Asking ourselves why no-one got as excited about the new initiative as we did. Realising that we’ve left some people behind. Wondering why others got fed up, jumped ship or switched off. ​ ​

This practical change management training programme considers and addresses the importance of and the “how to” of pro-actively managing the people side of change. Addressing – introducing it, handling reactions to it and how to engage people and reap the benefits of the change project.

It looks at change through the eyes of those impacted by it, providing change leaders with critical insights and understanding. Providing strategies and techniques for effectively introducing change, gaining commitment to it and, as a result, improving productivity.​

The programme directly considers the change leader’s role and how to carry it out effectively.

Areas Addressed​

Programme Overview​

The appraisal discussion is an important conversation for you, your team member and for your organisation.

​It’s an opportunity to praise and recognise successes and commitment shown! A time to reflect upon anything that didn’t go as well as it should have, and an opportunity to learn from this.​

It’s also a time to talk about the future – what needs to be maintained, what needs to change, improve or develop and how this can be achieved. ​​​

This appraisal training programme takes a microscopic look at the Appraisal Discussion. From planning and preparation right the way through the conversation itself. What to say and how to say it well. How to talk about performance and how to work with your team member in defining future steps. ​​

We can adjust the programme content and also refer to the process followed by your company’s performance management system – just let us know what you need.

Areas Addressed​

What you need to prepare so that the appraisal discussion is productive for both parties.

The skills involved in conducting an effective appraisal.

Structuring the appraisal discussion.

Recognising and praising achievement.

Discussing performance improvement.

Identifying and exploring how to address development needs.

Optional:

Goal setting using SMART objectives.
Review of your organisation’s appraisal process and how to complete the documentation / online records.

Programme Overview​

Making sure your team members know what’s required, to what standard and by when is pretty fundamental and important stuff when you’re relying on other people’s performance.​ ​

Ensuring that they know how to do it, are adequately supported and feel motivated is also fairly critical, too.​ ​

Additionally, if you get everyone focusing on the things that contribute to the bigger picture as well, rather than the less important issues, then you’ve just about got things sewn up. Well done!​ ​

If you haven’t quite got this far yet then that’s what you’ll get from this program.​ ​

A really practical look at the “how to” of defining, agreeing and aligning objectives.

An intensive, engaging and highly participative program involving exploration of skills and techniques, skill practice sessions and personal feedback.

Areas Addressed​

How to set different types of objectives – task focused and behavioural.​​

Setting participative and mandatory objectives.​​

Using the SMART approach to ensure that the objective is robust.

Aligning objectives with organisational goals.​​

Getting that essential buy in to objectives.​

Programme Overview​

This highly interactive programme comprehensively addresses the a-z of problem the mentor’s role.

​Psychometric profile debrief. Understanding own preferred approach and the potential impact of this on the mentee relationship.

Areas Addressed​

Programme Overview​

New problems arise every day. Some are minor, easy to solve, and it doesn’t matter too much if we make a wrong decision with these. Others are more complex, with greater implications and repercussions if the wrong decision is made.​

Yet, maybe we approach each problem in the same way, regardless of the complexity and potential risk involved. Relying on the approach that we’ve always used, rather than using a more appropriate method that would provide a better solution.​ ​

That’s where this comprehensive problem solving and decision making training programme comes in – it provides a range of practical analysis and decision-making techniques to assist you in reaching the best solution for each problem.

A highly practical, workshop-style program involving specialist input, discussion, exploration and practice of techniques and their application.​ ​

This workshop can be run together with our Creative Thinking programme.

Areas Addressed​

Programme Overview​

This intensive program provides a comprehensive approach to developing a high performing team.

Explaining how to accelerate teams through the predictable stages of team development and building the skills that are critical to effective leadership at each stage.

Additionally, it considers the value and importance of diversity within a team, how to conduct great team meetings, how to develop trust and effective communication within the team and strategies for creating a focused, motivated, self managing and empowered team.

Participants experience, first hand, being part of a developing team during the program and learn from this as they undertake a series of challenging activities. The leadership styles and techniques required to create a high performing team are explored in relation to the developing team, of which they are a part, and their direct application to the working environment is considered.

Includes specialist input, group discussion, analysis of own team performance and leadership behaviour and experiential learning.

Areas Addressed​

Programme Overview​

This comprehensive and practical coaching training programme identifies and develops the skills and techniques required for effective performance coaching.​

It introduces a framework for conducting a focused coaching session and shows participants how to adjust their coaching style to address the needs of the coachee.

An intensive, engaging and highly participative coaching training programme involving demonstration of skills and techniques, skill practice sessions and personal feedback.

Areas Addressed​

The characteristics, skills, behaviours and attitude of effective coaches.​

Powerful questioning techniques, for exploring topics, establishing relevant information, removing blockages and focusing on solutions.​​

How to constructively challenge ideas and approaches.​​

Encouraging supporting and engaging the coachee.​​

Demonstrating active listening skills.​​

The different types of feedback, when and how to apply them to motivate and to change behaviour.​​

Styles of coaching and their application. Assessment of own preferred coaching style. Development of complementary styles, enabling an effective response to different needs and situations.

Programme Overview​

This intensive leadership training programme clarifies the critical performance management role of leaders. Developing the skills, behaviours and techniques required to achieve great results through others.

​Additionally, it introduces a range of strategies for motivating and empowering others.

​Different leadership styles are explored and leaders learn how to adjust their style to that best suited to each situation.

​An intensive, engaging and highly participative program involving specialist input, group discussion, skill practice sessions and self assessment exercises, including an assessment and appraisal of own leadership style.​

Throughout the program, participants plan how to apply the numerous techniques explored to the realities and challenges they face in their own working environment.

Areas Addressed​

Defining “high performance leadership” and understanding its critical role.​

​The characteristics, skills and behaviours of high performing leaders. ​

​Developing the performance of others – techniques and skill development.​

​Motivating, inspiring and empowering colleagues and team members.​

​Styles of leadership and their application. Assessment of own preferred leadership style. Development of complementary styles, enabling an effective response to different needs and situations.​

Programme Overview​

Consider yourself motivated! Wouldn’t it be great if it was as easy as that? Just say the words, give the instruction and, “hey presto,” everyone’s leaving scorch marks on the tarmac.​​

Nice thought, but unfortunately not reality. There’s more to motivating people than just saying a few magic words. But it’s definitely worth the time and effort involved in getting people motivated. If we can motivate, then we can improve morale, engagement and performance, that’s the theory and the reality.​
​Talking about motivation theories, there are a few that we’ll look at during this motivation training programme, more importantly we’ll explain how to apply them in the workplace.​

The objective is to raise your consciousness of how to motivate, and to highlight a range of practical motivational techniques that you can use whenever you need them.

The programme also explores the importnant topic of empowerment, what this really means in the corporate environment and how to create an empowered environment.

An intensive, engaging and highly participative motivation training programme involving and exploration of a range of powerful techniques.

Areas Addressed​​ ​

Famous motivation theories and how to apply them in the realities of your business environment.​

How to tune in to the other person to understand their perspective and likely motivators.​

The implications of age on how to motivate, including:​

– Motivating Baby Boomers.​

– Motivating Gen X.​

- Motivating Gen Y.​

How cultural background can impact your choice of motivation strategy and how to motivate people from different cultural backgrounds.

What empowerment really means and how to create a working environment wher people are empowered, whilst business risks are appropriately managed.

Programme Overview​​

An effective and appropriate strategy is a critical component of any successful enterprise or operation, commercial or non-commercial.

Often, however, the strategy is a continuance of past direction, with only incremental change and success happening by default, and being limited, rather than by design, and being substantial.

Thinking can be constrained by what exists today and the barriers that appear insurmountable from the current position. One dimensional thinking can exclude major opportunities.

This workshop provides a comprehensive approach to strategic thinking and planning. It provides a complete toolkit of techniques. Addressing how to analyse current position and identify future opportunities and how to evaluate the potential value of options and the risks involved.

Valuable for individual managers and also for entire management teams who want to work collectively on their own strategy.

Areas Addressed​
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​What is strategy and strategic thinking?

The importance of strategic thinking from a personal and business perspective.

Aligning strategy with business objectives.

Strategic Analysis - Techniques for understanding all relevant influences (internal and external) and for generating creative options.

Strategic Choice - How to understand the advantages, disadvantages and risks of the options identified and how to make decisions.

Strategic Action - Making things happen, including planning and monitoring tools and gaining buy-in from those involved and impacted.

Gaining Buy-In To Your Strategy - Understanding what makes a successful business proposition. Using influencing skills and techniques to support your case.

Programme Overview​

​Time is a pretty unique resource, there’s always 60 minutes of it in each hour and whether we do anything with them or not they get used up! We can’t save them up to use later when we might need them and we can’t get any more than are already available. Unless of course we work longer hours (ring any bells?). Yet our responsibilities don’t seem to fit neatly into these 60-minute boxes!​

Oh, and one other thing about this unique resource, we tend not to see it as a resource at all and don’t always plan how to use it. We just let it flow….until it runs out. Never mind, tomorrow’s another day, we’ll finish it off then (or maybe work late or take it home and do it later).​ ​

This comprehensive time management training programme provides numerous practical strategies and techniques for becoming more focused and productive, for managing how you use your time and, as a result, improving your personal productivity and performance. Yes - it will save you at east an hour a day, if you apply the techniques!

A practical, workshop-style program involving specialist input, self assessment, discussion, exploration of time management techniques and their application.

Areas Addressed​

How to take control of your schedule.​​

Managing your schedule rather than being managed by it.​​

Deciding what to do and when to do it and what not to do and what to do with it!​​

Dealing constructively with interruptions.​​

Recognising and addressing time traps.​​

Overcoming procrastination.​​

Surviving the e-mail onslaught.​​

Identifying and finding time to do the important things.​​

Using a Time Log to analyse your time use.

Programme Overview​

This comprehensive negotiation skills training programme shows you how to plan an appropriate strategy for negotiating and for achieving the best outcome possible, whilst maintaining an effective relationship with the other party.​

It develops the skills and techniques to professionally negotiate in a range of situations, both formal and informal.

An intensive, engaging and highly participative negotiation training programme involving exploration of skills and techniques, skill practice sessions and personal feedback.​​ ​

Areas Addressed​

Programme Overview​

Want to make an impression when you present to your clients an customers?

Need to present confidently and persuasively in order to close the deal? No tricks or gimmicks, just clearly, concisely and effectively? ​

​That’s what this comprehensive sales presentation skills training programme is all about – enabling you to connect with your audience and get your message across in a memorable, relevant and professional way.

​This program succinctly addresses the key topics necessary for successful sales presentations.

Participants will prepare and deliver a presentation. Alternatively, we can address delivery of an existing presentation.

​This is an intensive, engaging and highly participative program involving demonstration of skills and techniques, skill practice sessions and personal feedback.

If required, participants can be filmed for feedback and given a copy of their presentation for future reference.

Areas Addressed​

The essential basics of successful sales presentations.​

Different types of presentations. ​​

Defining your presentation’s objective. ​​

Identifying and addressing your clients / customer's needs. ​

Structuring and preparing your presentation. ​​

Deciding what information to present and what not to present.

Guidelines for using PowerPoint to develop engaging visuals. ​​

Delivery skills: voice, non-verbal communication and choice of words. ​​

Managing time. ​​

Handling nerves.

Handling tough questions.

Programme Overview​

This comprehensive and highly participative programme initially quantifies the importance of effective compliant handling.​

It provides an opportunity to step back and analyse situations from the customer’s perspective in order to better appreciate their situation and why they are complaining.

The programme th​​​​​​​​​en provides a flexible, yet robust approach for handling complaints and develops the necessary skills and attitudes for this, providing skill development opportunities.

Areas Addressed​

The cost of complaints to your business and why they are an opportunity.​

Understanding the customer’s perspective:

– Why they complain and what they want.

– Why they may not complain and making it easy for them to complain.

A framework for effective complaint handling.

Developing professional complaint handling skills and attitudes:

– Investigation and questioning techniques.

– Encouraging, listening and displaying empathy..

– The importance of attitude.

What “delighting customers” means and why it is critical to business growth.

Adjusting communication style to respond to the style of the customer.

Using Transactional Analysis to manage the customer interaction.

Conflict handling styles and their application.

Maintaining a positive attitude under pressure.

Types of redress and when to apply them.

How to respond in writing – structure and content.

Programme Overview​

This valuable customer service training programme provides a comprehensive approach to developing a culture of “Service Excellence” within a department or an entire organisation. It explains how to develop motivated, loyal, customer-oriented employees who will delight their customers.

It shows service leaders how to introduce Service Behaviours and how to performance manage against them. Additionally, feedback collated from customers and employees is analysed during the program, providing rich data that enables decisions to be taken about service improvement opportunities.

Both a personal development programme and a methodology for service improvement (and ultimately business development), this comprehensive programme will be tailored to the operation and needs of your organisation. The program has four stages: (1) Analysis (2) Leadership workshop (3) Implementation of Service Plan and behavioural changes (4) Follow up and strengthening. ​

Areas Addressed​

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